Return & Refund Policy Effective Date: 16 September 2026 At NEVOZA, we want you to shop with confidence. If you receive a product that is damaged, defective, incorrect, or significantly different from what you ordered, we are here to help.
1. Return Period You may request a return or replacement within 7 days of receiving your order. To be eligible, the return request must be submitted within 7 days of delivery. Products must be:Unused and unworn In their original condition Returned with original packaging, tags, labels, and accessories Free from stains, damage, perfume, makeup, or signs of use.
2. Products Eligible for Return Returns may be accepted in the following situations: Wrong produc received Product received in damaged condition Manufacturing defect Product significantly different from its description or imagesFor damaged or incorrect products, please contact us as soon as possible and preferably within 48 hours of delivery.
3. Products Not Eligible for Return The following products may not be eligible for return: Products damaged after delivery due to misuse or improper handling Used, worn, washed, altered, or modified products without original packaging, tags, or accessories Products returned after the 7-day return period Products specifically marked as "Non-Returnable" on the product page Items where hygiene or safety considerations prevent resale.
4. How to Request a Return To request a return, contact NEVOZA through our customer support/contact page and provide: Order number Product name Reason for return Clear photographs/videos showing the issue, where applicable Our team will review your request and inform you whether it is approved. Please do not ship any product back without receiving return instructions from NEVOZA.
5. Return Shipping If the return is due to a wrong, damaged, defective, or significantly misrepresented product, NEVOZA will arrange or reimburse the applicable return shipping cost, subject to verification. For other return requests, return shipping charges may be borne by the customer where applicable.
6. Refund Method Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund. Prepaid Orders Approved refunds will generally be issued to the original payment method used for the purchase. Depending on your payment provider or bank, the refund may take approximately 5–7 business days after NEVOZA processes the refund. Cash on Delivery (COD) Orders For approved COD refunds, NEVOZA may request your bank account or UPI details to process the refund. Refunds will normally be transferred within 5–7 business days after the return has been received and approved. NEVOZA will never ask for your UPI PIN, ATM PIN, CVV, OTP, or banking password to process a refund.
7. Replacement Where available, NEVOZA may offer a replacement instead of a refund for damaged, defective, or incorrect products. If the same product is unavailable, you may be offered a refund or another appropriate resolution.
8. Refund Amount For an approved return, the eligible product amount will be refunded according to the applicable return/refund conditions. Original shipping charges may not be refundable for customer-initiated returns unless required by applicable law or the return is due to an issue attributable to NEVOZA.
9. Return Inspection All returned products are subject to inspection. If the returned item does not meet the return conditions, NEVOZA reserves the right to reject the return and refund request. The product may be returned to the customer in such cases.
10. Order Cancellation requests should be made before the order is shipped. Once an order has been shipped, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure after delivery.
11. Delivery Issues If your package arrives visibly damaged, please take photographs/videos of the package and product before opening or immediately after opening and contact NEVOZA. For missing products, wrong products, or other delivery-related issues, please contact us promptly with your order details.12. Contact Us For return, replacement, or refund assistance, please contact NEVOZA through the contact details provided on our website.NEVOZA
Website: www.nevoza.store We aim to review return requests promptly and provide a fair and transparent resolution. Our Promise Shop Smart, Live Better.
We are committed to providing a simple, transparent, and customer-friendly shopping experience at NEVOZA.
1. Return Period You may request a return or replacement within 7 days of receiving your order. To be eligible, the return request must be submitted within 7 days of delivery. Products must be:Unused and unworn In their original condition Returned with original packaging, tags, labels, and accessories Free from stains, damage, perfume, makeup, or signs of use.
2. Products Eligible for Return Returns may be accepted in the following situations: Wrong produc received Product received in damaged condition Manufacturing defect Product significantly different from its description or imagesFor damaged or incorrect products, please contact us as soon as possible and preferably within 48 hours of delivery.
3. Products Not Eligible for Return The following products may not be eligible for return: Products damaged after delivery due to misuse or improper handling Used, worn, washed, altered, or modified products without original packaging, tags, or accessories Products returned after the 7-day return period Products specifically marked as "Non-Returnable" on the product page Items where hygiene or safety considerations prevent resale.
4. How to Request a Return To request a return, contact NEVOZA through our customer support/contact page and provide: Order number Product name Reason for return Clear photographs/videos showing the issue, where applicable Our team will review your request and inform you whether it is approved. Please do not ship any product back without receiving return instructions from NEVOZA.
5. Return Shipping If the return is due to a wrong, damaged, defective, or significantly misrepresented product, NEVOZA will arrange or reimburse the applicable return shipping cost, subject to verification. For other return requests, return shipping charges may be borne by the customer where applicable.
6. Refund Method Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund. Prepaid Orders Approved refunds will generally be issued to the original payment method used for the purchase. Depending on your payment provider or bank, the refund may take approximately 5–7 business days after NEVOZA processes the refund. Cash on Delivery (COD) Orders For approved COD refunds, NEVOZA may request your bank account or UPI details to process the refund. Refunds will normally be transferred within 5–7 business days after the return has been received and approved. NEVOZA will never ask for your UPI PIN, ATM PIN, CVV, OTP, or banking password to process a refund.
7. Replacement Where available, NEVOZA may offer a replacement instead of a refund for damaged, defective, or incorrect products. If the same product is unavailable, you may be offered a refund or another appropriate resolution.
8. Refund Amount For an approved return, the eligible product amount will be refunded according to the applicable return/refund conditions. Original shipping charges may not be refundable for customer-initiated returns unless required by applicable law or the return is due to an issue attributable to NEVOZA.
9. Return Inspection All returned products are subject to inspection. If the returned item does not meet the return conditions, NEVOZA reserves the right to reject the return and refund request. The product may be returned to the customer in such cases.
10. Order Cancellation requests should be made before the order is shipped. Once an order has been shipped, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure after delivery.
11. Delivery Issues If your package arrives visibly damaged, please take photographs/videos of the package and product before opening or immediately after opening and contact NEVOZA. For missing products, wrong products, or other delivery-related issues, please contact us promptly with your order details.12. Contact Us For return, replacement, or refund assistance, please contact NEVOZA through the contact details provided on our website.NEVOZA
Website: www.nevoza.store We aim to review return requests promptly and provide a fair and transparent resolution. Our Promise Shop Smart, Live Better.
We are committed to providing a simple, transparent, and customer-friendly shopping experience at NEVOZA.